FAQ'S

💫 Which metals will stick to the Holdé magnetic palettes?

Holdé palettes are designed to work with tools made from magnetic stainless steel, such as 410 or 420-grade stainless steel.
Tweezer brands or tools made from non-magnetic materials like 304, 316 stainless steel, titanium, or aluminum will not adhere to the Holdé magnet.

Tip: If you're unsure if your tool is compatible, test it with a fridge magnet — if it sticks, it will work with Holdé!

🚚 How long does shipping take within Australia?

We ship all orders via Australia Post.
Typical delivery time frames are:

• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days (metro areas)

Please allow up to 1–2 business days for processing your order before dispatch.

🛠 What if my product is faulty?

We’re so sorry! If your product arrives damaged or faulty, please contact our team at (holdeofficialau@gmail.com) within 48 hours of receiving your order.
We'll work quickly to make things right.

💛 What if I’m unhappy with my purchase?

We want you to absolutely love Holdé. If you're not satisfied for any reason, we offer a free one-time replacement policy— no stress, no questions asked.

✨ What is Holdé made of?

Holdé is crafted with premium, lightweight, skin-safe materials and fitted with a high-strength neodymium magnet encased in a sleek, durable band.
Our design ensures comfort, hygiene, and functionality for beauty professionals who need their tools within reach — always.

❌ No, the neodymium magnet in Holdé will not interfere with lash glue.

Here’s why:

Lash adhesives (cyanobacteria-based) cure using moisture, not magnetism.

Neodymium magnets emit no heat, fumes, or radiation that could impact adhesive performance.

The magnet stays within the wristband, away from the lash line or glue ring area.